Managed IT Support

What is FMS?

Forerunner Managed Services (FMS) is a service that helps to manage your computer maintenance. FMS simplifies the delivery of IT services saving you time, money, and ensuring your systems are secure, and reducing system downtime, viruses, spyware, losses of productivity.

Are the computer systems you rely on to run your business not working consistently and as expected? These distractions are unnecessary, time consuming and very expensive. At Forerunner Computer Systems, we understand this and know that businesses are constantly challenged by the task of managing the demands of business growth while coping with continuous technology challenges.

Our focus is to keep your IT systems operational, available and secure, so that you can focus on the everyday demands of expanding your business, managing costs and increasing revenues. Our Team is here to help you realise the productivity gains and return on your investment (ROI) you have been expecting from your computer systems all along.

FMS is the missing IT piece
Laptop remote help

Remote IT Support

With the advances in technology, you can travel almost anywhere in the world and still connect your laptop to the internet. This is becoming increasingly important to manage businesses, and for individuals who travel and spend extended periods of time away from family and friends.

Our Tech Team can provide you with IT support from our office at any time as long as your computer has an internet connection. Whether you are at home here in Adelaide, on a business trip interstate, or on holiday overseas, we can assist you with a range of IT issues should they occur by remotely connecting to your computer. It is the next best thing to having our technicians right there with you.

Contact us today to find out more and give yourself peace of mind.

24/7 Live Monitoring

Forerunner provides a 24/7 live monitoring service. Our primary aim is to minimise system downtime and disruptions to your business operations.

Using Forerunner Managed Services, our Technicians will receive an email alert when a particular event occurs on your computer system, such as a critical service stopping or if there is a hardware problem.

This service enables our Tech Team to monitor the computers in your home or office. We can also monitor your laptop or notebook anywhere in the world providing it is connected to the internet.

Do you want to learn more? Contact the friendly Tech Team at Forerunner.

Around the clock IT support

Forerunner Managed Services (FMS)

Features & Benefits

Summary of the standard benefits of Forerunner’s Managed IT Services:

  • Fully automated, recurring and complete hardware and software inventory, and audits
  • Fully automated patch management
  • Cross platform support (PC, MAC & Linux)
  • Fully customisable power management
  • Fully customisable and scheduled software deployment and system management
  • Easy, powerful and comprehensive scripting for system management and software deployment
  • System monitoring and alerts
  • Proactive Windows event monitoring
  • Integrated help desk and issue ticketing
  • Secure remote control
  • Secure FTP, chat and message broadcasting
  • Comprehensive integrated management reporting
  • Rapid deployment

Additional features are also available as cost options:

  • Backup for desktops, laptops & servers
  • Anti-virus protection
  • Anti-malware protection
Main Features

The following includes detailed explanations of the main features of Forerunner Managed Services:

Network Monitoring

Forerunner can setup network monitoring so that we receive an alert if a server or a computer goes down or a specific piece of hardware incurs a problem.

Remote Assistance

No matter where you are in the world, providing you are connected to the internet, you are only a click away from assistance.

We can use various protocols, such as VNC, KVNC and RDP to provide help, and most of these protocols also have chat capabilities.

Remote Audits

FMS can perform remote audits on your PCs and generate reports tha can be used for asset tracking and provide a detailed hardware list to assist in the scheduling of upgrades and replacement.

Reporting

Reports can be generated providing information on how your computer system is performing. We have a range of standard reports available, or a report can be customised to meet your requirements. Examples include hard disk space and Windows update status.

Patch Management

Our control software allows us to phase the release of patches at specified times. We can also choose whether your computer reboots or at what time your computer may reboot.

Live Monitoring

Alerts can be set to trigger an email warning when a particular event occurs on your computer system, such as a critical service stopping.

Software Installation

Forerunner can automate certain types of software installations. These installations can be controlled and rolled out to specific machines on your network as required.

Certain tasks including defragmentation, disk cleanup and virus scans can be automated and scheduled to run at specific times, day or night.

Optional Features

Forerunner Managed Services (FMS) has a few optional features that will benefit both business and residential users.

The following optional features are preventative measures that could assist you in the event of a computer disaster.

Full System Backup for Data Recovery

In addition to FMS, Forerunner can also provide a remote system backup service (FMS Backup) which can be used by you for data recovery. This gives you a peace of mind for your desktop computers, laptops and servers.

Anti-Virus

Forerunner can also provide anti-virus protection with your FMS package. This is a customisable internet security package, which is installed and monitored remotely by Forerunner IT Technicians.

This anti-virus solution can be set up to exclude specified files and folders from scanning. This could be particularly useful for medical software packages and other specific software.

Anti-Virus features:

  • Kaspersky-based
  • Daily updates (if connected to the internet)
  • Customisable
  • Built-in Self Defense
  • E-mail, File, Web, and IM protection, individually configured
  • Suspicious activity monitoring
  • Different security levels
  • Scheduled scans

Anti-Malware

The FMS anti-malware tool monitors every process and stops malicious processes before they even start in real-time.

Anti-Malware features:

  • Different security levels
  • Real-time monitoring
  • Folder exclusions
  • Website blocking
  • Auto-delete suspicious objects
  • Scheduled scans